Shaun Van Der Merwe

Hi Desire,
I hope you’re doing well!
Thank you for your email and, as always, for your outstanding service. Your dedication is truly exceptional, and I wouldn’t hesitate to recommend you to anyone looking for the best deals and top-tier service.
Regarding Sugar Beach, what can I say? The resort itself is stunning—five-star quality all around! From the beautifully maintained gardens to the fantastic pools and the incredible Kids Club staff (hands down the best team there), everything was exceptional. The beach and ocean were absolutely breathtaking, and the kids had the time of their lives swimming in the warm waters—we practically had to drag them out! The kids’ pool at the main area was also a great hit.
That said, there were a few areas that could use improvement. The service during meal times was disappointing—whether due to a language barrier or something else, we often found ourselves waiting too long for drinks or even just water. Requests for small things, like the bill to sign on the room, were often ignored, to the point where we stopped asking and just left after meals.
While I’d love to return to Mauritius, I don’t think I’ll be staying at a Sunlife property again. Sugar Beach is an incredible resort, but I’d only consider going back if it were under different management.
That said, we’ll definitely be booking with you again soon! The next big trip will be for my wife’s 40th birthday in two years, so we have plenty of time to plan something truly special. We’ll also be in touch regarding our Delta trip this year—either in June or August.
Looking forward to working with you again

Best regards
Shaun Van Der Merwe